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1.*
How long have you been purchasing AstaTech products or in other business with AstaTech?
Less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2.*
Which of the following AstaTech products/services have you utilized? Please check all that apply.
Catalog products
Customer Synthesis/CRO
API
CMO
3.*
How did you place orders with us? Select all that apply.
By phone
Through AstaTech website
By fax
Through other website
By email
Through distributors
4.*
How do you rate quality of AstaTech's products?
Very good
Good
Just acceptable
Unqualified
5.*
How do you rate the delivery of AstaTech's products?
Always on time
Mostly on time
50% on time
Mostly delayed
Always delayed
6.*
In thinking about your experience with AstaTech, was the quality of customer service you received:
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
7.*
What were the best reasons for you to do business with AstaTech other than other companies that offer the same or similar products and services? Select all that apply.
Good quality of the products
Good quality of customer service
On-time delivery
Unique supplier, no other choices
Competitive price
Personal relationship
Other:
8.*
How do you rate our business in the following categories in comparison to other companies that offer the same or similar products/services?
Average + +
Average +
Average
Average -
Average - -
*Product Quality
*Price
*Delivery On-time Rate
*Service Quality
9.
What else do you think we should improve in future business so that we can serve you better?
10.
Contact informaiton (optional):
Company name:
First name:
Last name:
Phone No.:
Cell phone:
Email address:
We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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? 2007
AstaTech,Inc.
